Effective June 1, 2021, public access to the PMLP office will be available and limited to visits, by appointment only. This will be for a limited number of services not otherwise available another way. Of course, our staff is present to maintain all essential services.

BUSINESS HOURS: (Visits by appointment only effective 6/1/2021.)

Business hours are Monday – Friday 8:30 a.m. – 4:30 p.m.

BILL PAYMENT:

Those seeking to make payment should choose one of the following options:

• Enroll in automatic payments, or select a one-time payment, at pmlp.com.
• Use the PMLP Android or iPhone mobile app.
• Call us at 978-531-5975 during business hours to pay by credit or debit card.
• Mail your payment along with the payment slip enclosed with your bill.
• Utilize one of our drop box locations:
  • Peabody Institute Library, Main Street (during library hours)
  • Outside the South Branch Library at 78 Lynn Street, 24/7
  • Outside the West Branch Library at 603 Lowell St. 24/7
  • City Hall, Chestnut St side
  • Mail slot or lock box at the PMLP office between 7 a.m. and 11 p.m.

NEW SERVICE

Those seeking to sign up for new electrical service should do so electronically.

For those people needing to make a deposit for new service, or to conduct other business with PMLP, please contact our customer service department at 978-531-5975 during business hours.

OTHER BUSINESS:

To conduct other business with PMLP, please contact our customer service department at 978-531-5975 during business hours to schedule and appointment.

EMERGENCIES:

PMLP remains open to provide emergency service. Please call our office, 24/7 at 978-531-5975.

Thank you for your patience as we move toward a full reopening of our office to the public.

ONLINE PAYMENT SERVICES ALERT

Please note that PMLP is not affiliated with ANY third party vendors that offer online payment services (i.e. Doxo, Prism, etc.)! In order to ensure the security/privacy of your information, we highly recommend that you only use PMLP authorized payment sites (www.pmlp.com and https://upnportal.pmlp.com/oscp).

If you have any questions, please call us at (978) 531-5975 or email us custserv@pmlp.com.

Examples of the 3rd party online payment service vendors:
https://www.doxo.com/info/peabody-municipal-light-plant and https://www.prismmoney.com/pay/peabody-municipal-light-plant.

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  SCAM ALERT

PMLP customers have reported getting phone calls and emails about false past-due balances or immediate disconnection unless payment is made using a prepaid card.

Do not take the bait! We will never contact you in this way. If you have questions, please call us at (978) 531-5975.